AI Assistant
Control what the on-site assistant can do (policy) and what it answers from (knowledge base). Changes apply to the live chat assistant.
Status & model
Turn the assistant on/off and choose where it appears.
Policy & voice (the control sheet)
These rules are sent to the assistant on every conversation. Be explicit about what it should and should not do.
Knowledge base — how it answers
Facts the assistant answers from. Live package and pricing data is pulled automatically; add anything else here (FAQ, policies, how-to). The assistant only states facts it can find.
Recent questions
What people are asking — use it to spot gaps and improve the knowledge base.
No questions yet.
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